At a Glance
This Privacy Notice for Botel AI Inc. (doing business as Cendra) describes how and why we might access, collect, store, use, and/or share your personal information when you use our services.
- What personal information do we process? We may process personal information depending on how you interact with us and the Services.
- Do we process sensitive information? We do not process sensitive personal information.
- Do we collect from third parties? We may collect information from public databases, marketing partners, and social media platforms.
- How do we keep your information safe? We have organizational and technical processes to protect your personal information.
1. What Information Do We Collect?
Personal Information You Provide
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products, when you participate in activities on the Services, or otherwise when you contact us.
The personal information we collect may include:
- Names and contact preferences
- Phone numbers and email addresses
- Mailing and billing addresses
- Usernames and passwords
- Contact or authentication data
- Debit/credit card numbers (processed by Stripe)
- Job titles
Information Automatically Collected
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as:
- IP address, browser and device characteristics
- Operating system and language preferences
- Referring URLs and device name
- Country, location, and how you use our Services
- Log and usage data
- Device data and location data
Social Media Login Data
We may provide you with the option to register using your existing social media account details (Facebook, X, or other). If you choose to register this way, we will collect certain profile information about you from the social media provider.
2. How Do We Process Your Information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We process your personal information for a variety of reasons, including:
- Account management: To facilitate account creation, authentication, and manage user accounts
- Service delivery: To deliver and facilitate delivery of services to you
- User support: To respond to user inquiries and offer support
- Administrative information: To send you details about our products and services, changes to our terms and policies
- Order fulfillment: To fulfill and manage your orders, payments, returns, and exchanges
- User communications: To enable user-to-user communications
- Feedback: To request feedback and contact you about your use of our Services
- Marketing: To send you marketing and promotional communications (with your consent)
- Targeted advertising: To develop and display personalized content and advertising
- Security: To protect our Services, including fraud monitoring and prevention
- Analytics: To identify usage trends and improve our Services
3. What Legal Bases Do We Rely On?
We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law. Our legal bases include:
- Consent: We may process your information if you have given us permission for a specific purpose. You can withdraw your consent at any time.
- Performance of a Contract: We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you.
- Legitimate Interests: We may process your information when reasonably necessary to achieve our legitimate business interests.
- Legal Obligations: We may process your information where necessary for compliance with our legal obligations.
- Vital Interests: We may process your information where necessary to protect your vital interests or those of a third party.
5. Third-Party Websites
The Services may link to third-party websites, online services, or mobile applications that are not affiliated with us. We do not make any guarantee regarding any such third parties, and we will not be liable for any loss or damage caused by the use of such third-party websites, services, or applications.
Any data collected by third parties is not covered by this Privacy Notice. We are not responsible for the content or privacy practices of any third parties.
7. Do We Offer Artificial Intelligence-Based Products?
As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, "AI Products"). These tools are designed to enhance your experience and provide you with innovative solutions.
We provide the AI Products through third-party service providers ("AI Service Providers"), including Microsoft Azure AI and OpenAI. Your input, output, and personal information will be shared with and processed by these AI Service Providers.
Our AI Products Functions
- AI automation and applications
- AI bots and development
- AI translation and predictive analytics
- AI insights, image analysis, and text analysis
How to Opt Out
To opt out of AI processing, you can log in to your account settings and update your preferences, or contact us using the contact information provided.
9. How Long Do We Keep Your Information?
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required by law. No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible, we will securely store your personal information and isolate it from any further processing until deletion is possible.
10. How Do We Keep Your Information Safe?
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no electronic transmission over the Internet can be guaranteed to be 100% secure. We cannot promise or guarantee that hackers or other unauthorized third parties will not be able to defeat our security.
11. Do We Collect Information From Minors?
We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services.
If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.
12. What Are Your Privacy Rights?
Depending on your location, you may have certain rights under applicable data protection laws. These may include:
- The right to request access and obtain a copy of your personal information
- The right to request rectification or erasure of your personal information
- The right to restrict the processing of your personal information
- The right to data portability (if applicable)
- The right not to be subject to automated decision-making
- The right to object to the processing of your personal information
Withdrawing Your Consent
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us or updating your preferences.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can log in to your account settings and update your user account. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases.
13. Do United States Residents Have Specific Privacy Rights?
If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have additional rights including:
- Right to know whether or not we are processing your personal data
- Right to access and correct inaccuracies in your personal data
- Right to request the deletion of your personal data
- Right to obtain a copy of your personal data
- Right to non-discrimination for exercising your rights
- Right to opt out of targeted advertising, sale of personal data, or profiling
To exercise these rights, you can contact us by visiting https://cendra.ai, by emailing us at legal@cendra.ai, or by calling +1 (650) 550-2835.
14. Controls for Do-Not-Track Features
Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals.
15. Do Other Regions Have Specific Privacy Rights?
Australia and New Zealand
We collect and process your personal information under the obligations set by Australia's Privacy Act 1988 and New Zealand's Privacy Act 2020. You have the right to request access to or correction of your personal information.
Republic of South Africa
You have the right to request access to or correction of your personal information. If you are unsatisfied with how we address any complaint, you can contact The Information Regulator (South Africa) at enquiries@inforegulator.org.za.
16. Do We Make Updates to This Notice?
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes, we may notify you either by prominently posting a notice or by directly sending you a notification.
17. How Can You Contact Us About This Notice?
If you have questions or comments about this notice, you may contact us at:
Botel AI Inc.
18. How Can You Review, Update, or Delete Your Data?
Based on the applicable laws of your country or state, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information.
To request to review, update, or delete your personal information, please visit https://cendra.ai.
8. How Do We Handle Your Social Logins?
Our Services offer you the ability to register and log in using your third-party social media account details. Where you choose to do this, we will receive certain profile information about you from your social media provider.
The profile information we receive may include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform. We will use the information we receive only for the purposes described in this Privacy Notice.