How it works

Get started in three simple steps

1
Step 1

Connect Cendra to PMS

Sync with your property management system in minutes

One-click integration with 50+ property management systems. No technical setup required.

2
Step 2

Validate listing info

Tell me which issues you want me to handle autonomously

Review your property details, house rules, and response preferences before going live.

3
Step 3

Watch issues auto-resolve

Sit back as I coordinate vendors and update guests

I handle guest inquiries, coordinate with vendors, and keep everyone updated automatically.

Messages, policies, tone — synced in hours

Before I handle a single guest message, I spend time learning. Not from generic training data — from your actual messages.

While competitors spend 6 weeks training staff, Cendra is live on Day 1.

Connect

Securely connect your PMS + channels in minutes.

Live
Live property + reservation sync

Real-time data from your PMS keeps everything current.

Guest profiles

History and preferences synced

Channel policies

OTA rules and restrictions

Study

I learn your real conversations, not generic training data.

6 months of history
Past conversations

Thousands of guest messages teach me how you communicate.

Manuals & FAQs

Property documentation

House rules

Check-in, pets, amenities

Research

I answer local questions with verified sources.

Internet-sourced
Neighbourhood recommendations

Restaurants, attractions, and local tips.

Transport & check-in

Directions and access info

Appliance troubleshooting

Guides & support docs

Adapt

I keep improving as your business changes.

Always adapting
Brand tone of voice

Sound like you, always.

New policies & rules

Applied as you update them

Upsell learnings

Improving conversion over time

Zero ramp-up time

Your brand, amplified

Fix with a click

I handle the work. You call the shots.

Autonomous responses with human oversight — every decision is yours to review.

Unified Inbox & Response

All messages. One place. Instant responses in any language.

Human-in-the-Loop Control

You decide what I handle vs. where you stay involved. Safe guardrails prevent mistakes.

Natural Language Rules

New

Set rules in plain English: "Always offer early check-in for stays over 3 nights." No code, no technical setup — I interpret and apply your intent.

Guest Intelligence

Sentiment tracking adapts my tone to each guest's mood throughout their stay.

Continuous Learning

I proactively suggest rule improvements and highlight knowledge conflicts to resolve.

Operations Dashboard

Track automation rate, open issues, and guest sentiment — all in one view.

Safe guardrails

I never act outside your rules

Under 1 min

Average resolution time

Best practices built in

Learn from 500+ properties

Built for operators

No engineers required

LEARN MORE

Transform the way your team operates

Trusted by hospitality operators worldwide

Real results from operators who let Cendra handle their guest communications.

Marcus Chen's boutique hotel property - Cendra customer success story

Boutique Hotel

Response times that guests actually notice

94%

faster first response time

Marcus Chen, General Manager, The Bristol - Cendra testimonial

"Before Cendra, guests waited hours for answers. Now they get help in under 2 minutes, even at 3am. Our review scores jumped 0.4 stars in the first month alone."

Marcus Chen

General Manager, The Bristol

Elena Rodriguez's vacation rentals property - Cendra customer success story

Vacation Rentals

Automation you can actually trust

100%

visibility on every AI decision

Elena Rodriguez, Owner, 45 units across Miami - Cendra testimonial

"I was skeptical about letting AI talk to my guests. But Cendra shows me every message before it goes out if I want, and learns from my corrections. It's like having a trainee who never forgets."

Elena Rodriguez

Owner, 45 units across Miami

James Whitfield's luxury villas property - Cendra customer success story

Luxury Villas

Consistency that builds repeat guests

3.2x

increase in direct rebookings

James Whitfield, Director, Coastal Luxury Collection - Cendra testimonial

"Every villa, every message, same exceptional standard. Cendra remembers guest preferences across properties. That personal touch? It's why guests come back and skip the OTAs."

James Whitfield

Director, Coastal Luxury Collection

Built by Operators

We Get Your Game

We've been in your shoes — managing properties, juggling guest requests, and putting out fires. That's why we built Cendra differently.

Guest Chaos

Think you can handle hospitality ops? Guest messages are piling up. Drag each task to the right AI agent before the stress overwhelms you!

Guest Agent
Ops Agent
Revenue Agent

Built by operators, for operators. Meet the team →

Ready to let me handle your guest ops?

Start with one property. See results in 24 hours.

We'll call you right now

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