How a 45-unit operator gained full control over AI-powered guest messaging
Elena was skeptical about AI talking to her guests. Here's how Cendra won her trust.
visibility on every AI decision
The Challenge
Managing 45 units across Miami meant constant message overload, but Elena wasn't ready to hand control to AI.
Spending 6+ hours daily just on guest messages
Inconsistent responses from different team members
Fear of AI saying something wrong to guests
Previous chatbot attempts felt robotic and unhelpful
The Solution
Cendra's human-in-the-loop approach let Elena maintain control while scaling her operations.
Review mode: see every AI response before it's sent
Correction learning: teach Cendra from mistakes
Escalation rules: define when humans must step in
Gradual trust building: increase automation as confidence grows
The Results
Response visibility
Saved daily
Guest satisfaction
Guest complaints about AI
"I was skeptical about letting AI talk to my guests. But Cendra shows me every message before it goes out if I want, and learns from my corrections. It's like having a trainee who never forgets."
Elena Rodriguez
Owner, 45 units across Miami
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