How The Bristol cut response times by 94% without losing the personal touch
A 45-room boutique hotel transforms guest communication with AI that feels human.
faster first response time
The Challenge
The Bristol prides itself on personalized service, but their small team was drowning in guest messages.
Guests waited 4+ hours for responses during peak times
Night shift had no dedicated guest services staff
Repetitive questions took time away from high-touch interactions
Review scores were declining due to slow response times
The Solution
Cendra was trained on The Bristol's unique voice, policies, and local recommendations.
AI handles 78% of inquiries autonomously
Staff review and approve responses for complex requests
24/7 coverage without additional headcount
Seamless handoff to humans when needed
The Results
Faster response time
Stars on reviews
Automation rate
Average response
"Before Cendra, guests waited hours for answers. Now they get help in under 2 minutes, even at 3am. Our review scores jumped 0.4 stars in the first month alone."
Marcus Chen
General Manager, The Bristol
Ready to see similar results?
Join operators who are transforming their guest communication. Let me call you and show you how I can help your property.
We'll call you right now
Enter your email address and we'll connect you with our team immediately.