Data Deletion Instructions

1. What Data We Store

When you use Cendra's services, we may collect and store the following types of personal data:

• Account information (name, email address, phone number)
• Guest conversation history and messaging data
• Usage data and analytics (page views, feature usage)
• Payment and billing information (processed by Stripe)
• Social login profile data (if you signed up via Facebook, Google, etc.)

For a complete overview of what data we collect and how we use it, please refer to our Privacy Policy.

2. How to Request Deletion

You can request deletion of your personal data at any time using the following method:

Please include the following information in your request:

• Your full name
• The email address associated with your Cendra account
• Your account ID or organization name (if applicable)
• Any specific details about what data you want deleted

3. What Happens After a Request

Once we receive your data deletion request, here's what to expect:

• Acknowledgment: We will confirm receipt of your request within 48 hours.
• Verification: We may contact you to verify your identity and ensure the request is legitimate.
• Processing: Your data will be deleted from our active systems within 30 days of verification.
• Confirmation: We will send you a final confirmation once deletion is complete.

4. What Data Is Deleted

Upon a confirmed deletion request, the following data will be permanently removed:

• Your account profile and personal information
• All guest conversation history and messaging data
• Usage analytics and activity logs associated with your account
• Notification preferences and account settings
• Any social login data linked to your account

5. What Data May Be Retained

In certain cases, we may retain limited data even after a deletion request:

• Legal obligations: Data required to comply with tax, accounting, or regulatory requirements may be retained for the legally mandated period.
• Anonymized analytics: Aggregated, non-identifiable usage data may be retained for product improvement purposes. This data cannot be traced back to you.
• Billing records: Transaction records may be retained as required by financial regulations.

6. Facebook / Meta Data Deletion

If you signed up for Cendra using your Facebook account, you can request deletion of the data we received from Facebook by following these steps:

Alternatively, you can use Facebook's data deletion request flow directly. When you remove Cendra from your Facebook apps, Facebook will notify us and we will process the deletion automatically.

7. Contact Us

If you have any questions about data deletion or your privacy rights, please contact us: