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    Terms and Conditions

    Last updated December 19, 2025

    At a Glance

    We are Botel AI Inc., doing business as Cendra ("Company," "we," "us," "our"), a company registered in California, United States at Market Street STE 10685, SF, CA 94114.

    We operate the website https://cendra.ai (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

    These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Botel AI Inc., concerning your access to and use of the Services. By accessing the Services, you agree to be bound by all of these Legal Terms.

    1. Our Services

    The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws.

    The Services are not tailored to comply with industry-specific regulations (HIPAA, FISMA, etc.), so if your interactions would be subjected to such laws, you may not use the Services. The Services are intended for users who are at least 18 years old.

    2. Intellectual Property Rights

    Our Intellectual Property

    We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

    Our Content and Marks are protected by copyright and trademark laws and treaties in the United States and around the world. The Content and Marks are provided "AS IS" for your personal, non-commercial use or internal business purpose only.

    Your Use of Our Services

    Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable license to access the Services and download or print a copy of any portion of the Content to which you have properly gained access, solely for your personal, non-commercial use or internal business purpose.

    Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

    3. User Representations & Registration

    By using the Services, you represent and warrant that:

    • All registration information you submit will be true, accurate, current, and complete
    • You will maintain the accuracy of such information
    • You have the legal capacity and agree to comply with these Legal Terms
    • You are not a minor in the jurisdiction in which you reside
    • You will not access the Services through automated or non-human means
    • You will not use the Services for any illegal or unauthorized purpose

    You agree to keep your password confidential and will be responsible for all use of your account and password.

    4. Purchases and Payment

    We accept the following forms of payment: Visa, Mastercard, American Express, Discover, and PayPal.

    You agree to provide current, complete, and accurate purchase and account information for all purchases. You further agree to promptly update account and payment information. Sales tax will be added to the price of purchases as deemed required by us. All payments shall be in US dollars.

    Subscriptions

    Your subscription will continue and automatically renew unless canceled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel.

    We offer a 30-day free trial to new users. All purchases are non-refundable. You can cancel your subscription at any time by logging into your account.

    5. Prohibited Activities

    You may not access or use the Services for any purpose other than that for which we make the Services available. As a user of the Services, you agree not to:

    • Systematically retrieve data to create compilations without written permission
    • Trick, defraud, or mislead us and other users
    • Circumvent security-related features of the Services
    • Disparage, tarnish, or otherwise harm us and/or the Services
    • Use any information obtained to harass, abuse, or harm another person
    • Upload or transmit viruses or other harmful material
    • Engage in any automated use of the system
    • Attempt to impersonate another user or person
    • Interfere with, disrupt, or create an undue burden on the Services
    • Copy or adapt the Services' software

    6. User Generated Contributions

    The Services may invite you to chat, contribute to, or participate in various functionality, and may provide you with the opportunity to create, submit, post, display, or broadcast content and materials ("Contributions").

    When you create or make available any Contributions, you represent and warrant that your Contributions are original to you, do not infringe any third party's rights, are not false, inaccurate, or misleading, and do not violate any applicable law.

    By posting Contributions, you grant us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, worldwide license to use, copy, reproduce, distribute, and exploit your Contributions for any purpose.

    7. Third-Party Websites and Content

    The Services may contain links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, pictures, and other content from third parties ("Third-Party Content"). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy by us.

    We are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content. If you decide to leave the Services and access Third-Party Websites, you do so at your own risk.

    8. Privacy Policy

    We care about data privacy and security. Please review our Privacy Policy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms.

    The Services are hosted in the United States. If you access the Services from any other region, you are transferring your data to the United States and expressly consent to have your data transferred to and processed in the United States.

    9. Term and Termination

    These Legal Terms shall remain in full force and effect while you use the Services. We reserve the right to deny access to and use of the Services to any person for any reason or for no reason, including for breach of any representation, warranty, or covenant contained in these Legal Terms.

    We may terminate your use or participation in the Services or delete your account and any content or information that you posted at any time, without warning, in our sole discretion.

    10. Modifications and Interruptions

    We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

    We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems resulting in interruptions, delays, or errors.

    11. Governing Law

    These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Delaware applicable to agreements made and to be entirely performed within the State of Delaware, without regard to its conflict of law principles.

    12. Dispute Resolution

    Informal Negotiations

    To expedite resolution and control the cost of any dispute, the Parties agree to first attempt to negotiate any Dispute informally for at least thirty (30) days before initiating arbitration.

    Binding Arbitration

    If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute will be finally and exclusively resolved by binding arbitration conducted under the Commercial Arbitration Rules of the American Arbitration Association ("AAA").

    The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. No arbitration shall be joined with any other proceeding, and there is no right or authority for any Dispute to be arbitrated on a class-action basis.

    13. Disclaimer

    THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF.

    14. Limitations of Liability

    In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the Services.

    Our liability to you for any cause whatsoever will at all times be limited to the amount paid, if any, by you to us during the six (6) month period prior to any cause of action arising.

    15. Indemnification

    You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand arising out of your Contributions, use of the Services, breach of these Legal Terms, or violation of the rights of a third party.

    16. Electronic Communications

    Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communication be in writing.

    17. SMS Text Messaging

    If at any time you wish to stop receiving SMS messages from us, simply reply to the text with "STOP." Message and data rates may apply. The rates are determined by your carrier and the specifics of your mobile plan.

    18. California Users and Residents

    If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

    19. Miscellaneous

    These Legal Terms and any policies or operating rules posted by us on the Services constitute the entire agreement between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision.

    We may assign any or all of our rights and obligations to others at any time. If any provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision is deemed severable and does not affect the validity of remaining provisions.

    20. Contact Us

    In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

    Botel AI Inc.

    Market Street STE 10685, SF, CA 94114, United States