What's the difference between Cendra and Cortado AI?

Both offer AI-powered automation for rental managers. Cortado positions itself as offering both custom AI builds and out-of-the-box automations with purpose-engineered models. Cendra is an end-to-end 'Invisible GM' with a focus on full workflow orchestration and measurable automation rates.

Does Cortado AI offer custom AI development?

Yes. Cortado offers custom AI builds in addition to out-of-the-box automations. Cendra focuses on a complete, ready-to-use platform that handles messaging and operations without requiring custom development.

Which is better for hotels vs short-term rentals?

Cortado markets to both hotels and short-term rentals. Cendra is specifically built for STR operators and boutique hotels, with deep integrations into 50+ PMS platforms commonly used in the vacation rental industry.

Can I get my entire portfolio managed by AI?

Both tools aim to automate portfolio management. Cortado emphasizes 'your entire rental portfolio managed by AI.' Cendra focuses on being your 'Invisible GM' with end-to-end workflow orchestration and continuous automation improvement.

How long does Cendra setup take?

Cendra is live on Day 1. Connect your PMS in minutes, validate your listing info and tell me which issues to handle autonomously, then watch issues auto-resolve. While competitors spend weeks training staff, I sync your messages, policies, and brand tone in hours—not weeks.

What's the difference between Cendra and Cortado AI?

Both offer AI-powered automation for rental managers. Cortado positions itself as offering both custom AI builds and out-of-the-box automations with purpose-engineered models. Cendra is an end-to-end 'Invisible GM' with a focus on full workflow orchestration and measurable automation rates.

Does Cortado AI offer custom AI development?

Yes. Cortado offers custom AI builds in addition to out-of-the-box automations. Cendra focuses on a complete, ready-to-use platform that handles messaging and operations without requiring custom development.

Which is better for hotels vs short-term rentals?

Cortado markets to both hotels and short-term rentals. Cendra is specifically built for STR operators and boutique hotels, with deep integrations into 50+ PMS platforms commonly used in the vacation rental industry.

Can I get my entire portfolio managed by AI?

Both tools aim to automate portfolio management. Cortado emphasizes 'your entire rental portfolio managed by AI.' Cendra focuses on being your 'Invisible GM' with end-to-end workflow orchestration and continuous automation improvement.

How long does Cendra setup take?

Cendra is live on Day 1. Connect your PMS in minutes, validate your listing info and tell me which issues to handle autonomously, then watch issues auto-resolve. While competitors spend weeks training staff, I sync your messages, policies, and brand tone in hours—not weeks.

Cendra vs Cortado AI: which AI automation is right for you?

Both use purpose-engineered AI for rental management. The difference: Cendra is an end-to-end orchestration platform; Cortado offers both custom builds and out-of-the-box automations.

Built by operators who scaled to 3,000+ listings

24/7 support across EU & US time zones

Pricing aligned with your automation rate

Works with Guesty

Works with Hostaway

Quick recommendation

Choose Cendra if…

You want messaging AND operations coordination in one platform
You need a ready-to-use solution without custom development
You want measurable automation rates and continuous improvement
You need 24/7 support from operators who understand your challenges
You want pricing aligned with automation outcomes

Choose Cortado AI if…

You need custom AI development for specific use cases
You want flexibility between custom and out-of-the-box solutions
You operate both hotels and short-term rentals
You prefer purpose-engineered models for specific tasks
You want maximum customization of AI behavior

Choose Cendra if…

You want messaging AND operations coordination in one platform
You need a ready-to-use solution without custom development
You want measurable automation rates and continuous improvement
You need 24/7 support from operators who understand your challenges
You want pricing aligned with automation outcomes

Choose Cortado AI if…

You need custom AI development for specific use cases
You want flexibility between custom and out-of-the-box solutions
You operate both hotels and short-term rentals
You prefer purpose-engineered models for specific tasks
You want maximum customization of AI behavior

What each tool is built for

Cendra

The Invisible GM — An end-to-end digital teammate that coordinates guest communication, operations workflows, escalations, and follow-ups. Not just a chatbot.

→End-to-end workflow orchestration (message → task → follow-up)
→Automation-rate measurement and continuous improvement
→Human-in-the-loop escalation with smart routing
→Built by operators who scaled to 3,000+ listings

Cortado AI

AI for rental managers offering both custom builds and out-of-the-box automations. Uses purpose-engineered AI models to fully automate work still performed by human rental managers, for both short-term rentals and hotels.

→Custom AI builds available
→Out-of-the-box automations included
→Purpose-engineered AI models
→Hotel and STR portfolio management
→Trusted by professional operators

Cendra

The Invisible GM — An end-to-end digital teammate that coordinates guest communication, operations workflows, escalations, and follow-ups. Not just a chatbot.

→End-to-end workflow orchestration (message → task → follow-up)
→Automation-rate measurement and continuous improvement
→Human-in-the-loop escalation with smart routing
→Built by operators who scaled to 3,000+ listings

Cortado AI

→Custom AI builds available
→Out-of-the-box automations included
→Purpose-engineered AI models
→Hotel and STR portfolio management
→Trusted by professional operators

Feature comparison

Cendra

Role in stack(Orchestration layer (Invisible GM))
End-to-end workflow (message → task → follow-up)
Automation-rate measurement + improvement loop
AI guest messaging
Custom AI builds available
Operations workflows coordination
Cleaning/maintenance task automation
Human-in-loop escalation
Upsell automation
Review request automation
Multi-channel (WhatsApp, email, SMS)
Reporting & visibility
PMS integrations(50+)
24/7 support (EU + US time zones)
Purpose-engineered AI models
Pricing aligned to automation outcomes

Cortado AI

Role in stack(AI for rental managers)
End-to-end workflow (message → task → follow-up)
Automation-rate measurement + improvement loop
AI guest messaging
Custom AI builds available
Operations workflows coordination
Cleaning/maintenance task automation
Human-in-loop escalation
Upsell automation
Review request automation
Multi-channel (WhatsApp, email, SMS)
Reporting & visibility
PMS integrations(10+)
24/7 support (EU + US time zones)
Purpose-engineered AI models
Pricing aligned to automation outcomes

Feature	Cendra	Cortado AI
Role in stack	Orchestration layer (Invisible GM)	AI for rental managers
End-to-end workflow (message → task → follow-up)
Automation-rate measurement + improvement loop
AI guest messaging
Custom AI builds available
Operations workflows coordination
Cleaning/maintenance task automation
Human-in-loop escalation
Upsell automation
Review request automation
Multi-channel (WhatsApp, email, SMS)
Reporting & visibility
PMS integrations	50+	10+
24/7 support (EU + US time zones)
Purpose-engineered AI models
Pricing aligned to automation outcomes

Our Founders

Built by operators, for operators

Cendra wasn't built in a vacuum. Our founders lived the operational chaos and built what they wished existed.

Can Koseoglu

Co-founder & CEO

I operated 60 apartments across two cities with only 1 support staff—using Cendra internally before we ever launched it. That's not a marketing claim; it's how we stress-tested every workflow.

Can Koseoglu

Co-founder & CEO

I operated 60 apartments across two cities with only 1 support staff—using Cendra internally before we ever launched it. That's not a marketing claim; it's how we stress-tested every workflow.

Mumin Sahin

Co-founder & Lead Engineer

I build the systems that hospitality teams rely on around the clock. When operators scale, the platform must keep up without a hitch—reliability and performance are my obsession.

Ali Ozaltin

Co-founder & CTO

I architect the integrations and AI systems that connect Cendra to every PMS and channel. My goal: operators spend less time on tech headaches and more time growing their business.

Built by operators and engineers who scaled from 1 property to thousands of listings.

World-class customer service

We know what it's like when something breaks at 2am. That's why we built a support team that actually understands operations.

24/7 availability

Round-the-clock support when you need it most

EU + US coverage

Teams across European and American time zones

Ops expertise

Support staff who understand STR operations

High-touch onboarding

Dedicated setup assistance for every customer

24/7 availability

Round-the-clock support when you need it most

EU + US coverage

Teams across European and American time zones

Ops expertise

Support staff who understand STR operations

High-touch onboarding

Dedicated setup assistance for every customer

Pricing aligned with automation

Most tools charge per listing or per message. Cendra ties pricing to your automation rate—so our incentive is to make you more automated, delivering greater value for every dollar spent.

Aligned incentives

We only succeed when your automation rate goes up

Higher value created

More automation means more savings and revenue—your ROI increases as you advance

Continuous improvement

We actively work to increase your automation percentage over time

Aligned incentives

We only succeed when your automation rate goes up

Higher value created

More automation means more savings and revenue—your ROI increases as you advance

Continuous improvement

We actively work to increase your automation percentage over time

Example: How automation-rate pricing works

Month 1

65% automation rate

Baseline pricing

Month 3

78% automation rate

Higher tier unlocked, greater value delivered

Month 6

89% automation rate

Premium tier with highest ROI

The Invisible GM toolkit

Everything an invisible General Manager does—automated, coordinated, and always on.

Guest messaging automation

AI-powered responses with customizable policies, guardrails, and brand voice. Human escalation when it matters.

Multi-channel supportPolicy complianceEscalation triggers

Operations coordination

Automated task assignment, cleaning schedules, maintenance workflows, and vendor coordination.

Task automationVendor dispatchQuality checks

Quality control follow-ups

Automated review requests, issue resolution tracking, and guest satisfaction monitoring.

Review automationIssue trackingGuest recovery

Revenue workflows

Upsell automation, early check-in/late checkout offers, and ancillary revenue capture.

Upsell triggersPricing optimizationRevenue tracking

Reporting & visibility

Real-time dashboards, automation metrics, response times, and operational KPIs.

Automation rateResponse analyticsOps metrics

Integrations

Native connections to Guesty, Hostaway, and 50+ other PMSs. Plus WhatsApp, email, SMS, and Stripe.

50+ PMS integrationsWhatsApp nativePayment processing

Guest messaging automation

AI-powered responses with customizable policies, guardrails, and brand voice. Human escalation when it matters.

Multi-channel supportPolicy complianceEscalation triggers

Operations coordination

Automated task assignment, cleaning schedules, maintenance workflows, and vendor coordination.

Task automationVendor dispatchQuality checks

Quality control follow-ups

Automated review requests, issue resolution tracking, and guest satisfaction monitoring.

Review automationIssue trackingGuest recovery

Revenue workflows

Upsell automation, early check-in/late checkout offers, and ancillary revenue capture.

Upsell triggersPricing optimizationRevenue tracking

Reporting & visibility

Real-time dashboards, automation metrics, response times, and operational KPIs.

Automation rateResponse analyticsOps metrics

Integrations

Native connections to Guesty, Hostaway, and 50+ other PMSs. Plus WhatsApp, email, SMS, and Stripe.

50+ PMS integrationsWhatsApp nativePayment processing

Recommended stacks by portfolio size

Your PMS stays. Cendra orchestrates. Cortado AI can complement depending on your needs.

10–49 listings

Growing operators

•Guesty or Hostaway (PMS)
•Cendra (end-to-end automation)
•Cortado AI optional for AI automation

50–199 listings

Scaling operators

•Guesty or Hostaway (PMS)
•Cendra (critical) for orchestration
•Cortado AI if specialized AI automation needed

200+ listings

Enterprise operators

•Enterprise PMS setup
•Cendra as central orchestration layer
•Cortado AI may run in parallel

10–49 listings

Growing operators

•Guesty or Hostaway (PMS)
•Cendra (end-to-end automation)
•Cortado AI optional for AI automation

50–199 listings

Scaling operators

•Guesty or Hostaway (PMS)
•Cendra (critical) for orchestration
•Cortado AI if specialized AI automation needed

200+ listings

Enterprise operators

•Enterprise PMS setup
•Cendra as central orchestration layer
•Cortado AI may run in parallel

Frequently asked questions

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