How Miami Beach Rentals eliminated 4 hours of daily message chaos with a unified inbox
A 28-unit vacation rental operator consolidates Airbnb, VRBO, and direct booking messages into one AI-powered inbox.
saved daily on guest communication
The Challenge
Miami Beach Rentals was drowning in messages scattered across multiple platforms with no unified view.
Messages spread across Airbnb, VRBO, Booking.com, and direct email
Constant tab-switching led to missed messages and delayed responses
No way to track which guest queries had been answered
Peak season message volume was impossible to manage
The Solution
Cendra unified all guest communication into a single smart inbox with AI-powered responses.
All OTA and direct booking messages in one dashboard
AI drafts responses that match each platform's tone
Smart prioritization surfaces urgent messages first
Team collaboration with assignment and status tracking
The Results
Saved daily
Message visibility
Average response time
Missed messages
"Before Cendra, I was living in browser tabs. Now everything is in one place, AI handles the routine stuff, and I actually have time to grow my business instead of just running it."
Carlos Mendez
Owner, Miami Beach Rentals
Ready to see similar results?
Join operators who are transforming their guest communication. Let me call you and show you how I can help your property.
We'll call you right now
Enter your email address and we'll connect you with our team immediately.