How Bristol Boutique Hotel unlocked 23% revenue increase with night shift automation
A 32-room boutique hotel transforms overnight operations with AI that never sleeps.
revenue increase from upselling
The Challenge
Bristol Boutique Hotel struggled to maintain service quality during night hours when no staff was available.
No staff coverage between 11pm and 7am
Late check-in requests went unanswered until morning
Missed upsell opportunities for room upgrades and amenities
Guest complaints about slow night-time responses
The Solution
Cendra provided 24/7 coverage with intelligent upselling capabilities tailored to guest preferences.
Instant responses to late-night check-in and concierge requests
Automated upselling for breakfast, spa, and room upgrades
Smart timing for upsell offers based on booking patterns
Seamless handoff to morning staff with full context
The Results
Revenue increase
Night response rate
Upsell conversion
Guest satisfaction
"We went from missing every late-night request to capturing them all. The upsell automation alone paid for Cendra in the first month. Our guests love getting instant help at any hour."
Sophie Martinez
Operations Manager, Bristol Boutique Hotel
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