Do I need to replace my PMS to use Cendra or Conduit?

No. Both are designed to work alongside your existing PMS like Guesty or Hostaway. Your PMS handles bookings; these tools handle communications and automation.

Is Conduit built specifically for hospitality?

Conduit is often positioned as a sector-agnostic omnichannel communications platform. Cendra is built specifically for short-term rental and hospitality operators, with workflows designed for this industry.

Can I use Cendra and Conduit together?

Technically yes, but there would be significant overlap. Cendra handles omnichannel messaging plus operations coordination, so most operators find Cendra replaces the need for a separate inbox tool.

What's the difference between a unified inbox and orchestration?

A unified inbox centralizes messages in one place. Orchestration (Cendra) does that AND coordinates what happens after: creates tasks, routes to the right team, follows up automatically, tracks outcomes.

How long does Cendra setup take?

Cendra is live on Day 1. Connect your PMS in minutes, validate your listing info and tell me which issues to handle autonomously, then watch issues auto-resolve. While competitors spend weeks training staff, I sync your messages, policies, and brand tone in hours—not weeks.

Can I control what the AI says to guests?

Absolutely. Cendra uses customizable policies, guardrails, and brand voice settings. You define what the AI can and cannot say, set escalation triggers, and maintain full control.

How does automation-rate pricing work?

Unlike per-listing or per-message pricing, Cendra's pricing is tied to your automation rate. As we help you automate more of your operations, you get better value—your savings and revenue grow faster than your costs, so your ROI increases with every step up in automation. This aligns our incentives: we only succeed when your automation improves.

Do I need to replace my PMS to use Cendra or Conduit?

No. Both are designed to work alongside your existing PMS like Guesty or Hostaway. Your PMS handles bookings; these tools handle communications and automation.

Is Conduit built specifically for hospitality?

Conduit is often positioned as a sector-agnostic omnichannel communications platform. Cendra is built specifically for short-term rental and hospitality operators, with workflows designed for this industry.

Can I use Cendra and Conduit together?

Technically yes, but there would be significant overlap. Cendra handles omnichannel messaging plus operations coordination, so most operators find Cendra replaces the need for a separate inbox tool.

What's the difference between a unified inbox and orchestration?

A unified inbox centralizes messages in one place. Orchestration (Cendra) does that AND coordinates what happens after: creates tasks, routes to the right team, follows up automatically, tracks outcomes.

How long does Cendra setup take?

Cendra is live on Day 1. Connect your PMS in minutes, validate your listing info and tell me which issues to handle autonomously, then watch issues auto-resolve. While competitors spend weeks training staff, I sync your messages, policies, and brand tone in hours—not weeks.

Can I control what the AI says to guests?

Absolutely. Cendra uses customizable policies, guardrails, and brand voice settings. You define what the AI can and cannot say, set escalation triggers, and maintain full control.

How does automation-rate pricing work?

Unlike per-listing or per-message pricing, Cendra's pricing is tied to your automation rate. As we help you automate more of your operations, you get better value—your savings and revenue grow faster than your costs, so your ROI increases with every step up in automation. This aligns our incentives: we only succeed when your automation improves.

Cendra vs Conduit: which is better for Guesty operators?

Q: Is Cendra just another messaging inbox?

No. Cendra is an end-to-end digital teammate—an 'Invisible GM' that coordinates guest communication, operations workflows, escalations, and follow-ups. We don't just centralize messages; we orchestrate the entire workflow.

Both handle guest communications. The difference: Cendra is a hospitality-focused orchestration platform; Conduit is often positioned as a sector-agnostic omnichannel inbox.

Built by operators who scaled to 3,000+ listings

24/7 support across EU & US time zones

Pricing aligned with your automation rate

Works with Guesty

Works with Hostaway

Quick recommendation

Choose Cendra if…

You need hospitality-specific AI that understands STR workflows
You want messaging AND operations coordination in one platform
You need end-to-end automation from inquiry to task to follow-up
You want pricing aligned with automation outcomes
You're scaling and need to reduce headcount-per-listing ratio

Choose Conduit if…

You only need a unified inbox for centralizing messages
You use Conduit for other industries and want consistency
Your operations are handled by separate specialized tools
You don't need hospitality-specific AI workflows
You're looking for a general communications platform

Choose Cendra if…

You need hospitality-specific AI that understands STR workflows
You want messaging AND operations coordination in one platform
You need end-to-end automation from inquiry to task to follow-up
You want pricing aligned with automation outcomes
You're scaling and need to reduce headcount-per-listing ratio

Choose Conduit if…

You only need a unified inbox for centralizing messages
You use Conduit for other industries and want consistency
Your operations are handled by separate specialized tools
You don't need hospitality-specific AI workflows
You're looking for a general communications platform

What each tool is built for

Cendra

The Invisible GM — An end-to-end digital teammate that coordinates guest communication, operations workflows, escalations, and follow-ups. Not just a chatbot.

→End-to-end workflow orchestration (message → task → follow-up)
→Automation-rate measurement and continuous improvement
→Human-in-the-loop escalation with smart routing
→Built by operators who scaled to 3,000+ listings

Conduit

A Y Combinator-backed AI customer service platform (YC W24) that builds conversational agents for text and voice across industries. Features unified inbox, conversational workflows, and policy-compliant AI.

→AI customer service agents for text and voice
→Conversational workflows and multi-step SOPs
→AI-native unified inbox
→Multi-industry support (not hospitality-specific)

Cendra

The Invisible GM — An end-to-end digital teammate that coordinates guest communication, operations workflows, escalations, and follow-ups. Not just a chatbot.

→End-to-end workflow orchestration (message → task → follow-up)
→Automation-rate measurement and continuous improvement
→Human-in-the-loop escalation with smart routing
→Built by operators who scaled to 3,000+ listings

Conduit

→AI customer service agents for text and voice
→Conversational workflows and multi-step SOPs
→AI-native unified inbox
→Multi-industry support (not hospitality-specific)

Feature comparison

Cendra

Role in stack(Orchestration layer (Invisible GM))
End-to-end workflow (message → task → follow-up)
Automation-rate measurement + improvement loop
Hospitality-specific AI
Guest messaging with AI
Omnichannel inbox (WhatsApp, email, SMS)
Operations workflows coordination
Cleaning/maintenance task automation
Human-in-loop escalation
Upsell automation (early check-in, etc.)
Voice AI support
Reporting & analytics
PMS integrations (Guesty, Hostaway, etc.)(50+)
24/7 support (EU + US time zones)
Best for 10–49 listings
Best for 50–199 listings
Best for 200+ listings
Pricing aligned to automation outcomes

Conduit

Role in stack(Omnichannel inbox/communications hub)
End-to-end workflow (message → task → follow-up)
Automation-rate measurement + improvement loop
Hospitality-specific AI
Guest messaging with AI
Omnichannel inbox (WhatsApp, email, SMS)
Operations workflows coordination
Cleaning/maintenance task automation
Human-in-loop escalation
Upsell automation (early check-in, etc.)
Voice AI support
Reporting & analytics
PMS integrations (Guesty, Hostaway, etc.)(Guesty, Airbnb + general integrations)
24/7 support (EU + US time zones)
Best for 10–49 listings
Best for 50–199 listings
Best for 200+ listings
Pricing aligned to automation outcomes

Feature	Cendra	Conduit
Role in stack	Orchestration layer (Invisible GM)	Omnichannel inbox/communications hub
End-to-end workflow (message → task → follow-up)
Automation-rate measurement + improvement loop
Hospitality-specific AI
Guest messaging with AI
Omnichannel inbox (WhatsApp, email, SMS)
Operations workflows coordination
Cleaning/maintenance task automation
Human-in-loop escalation
Upsell automation (early check-in, etc.)
Voice AI support
Reporting & analytics
PMS integrations (Guesty, Hostaway, etc.)	50+	Guesty, Airbnb + general integrations
24/7 support (EU + US time zones)
Best for 10–49 listings
Best for 50–199 listings
Best for 200+ listings
Pricing aligned to automation outcomes

I Nostri Fondatori

Costruito da operatori, per operatori

Cendra non è stato costruito nel vuoto. I nostri fondatori hanno vissuto il caos operativo e hanno costruito ciò che avrebbero voluto esistesse.

Can Koseoglu

Co-fondatore e CEO

Ho gestito 60 appartamenti in due città con solo 1 persona di supporto—usando Cendra internamente prima ancora di lanciarlo. Questa non è un'affermazione di marketing; è come abbiamo testato ogni flusso di lavoro.

Can Koseoglu

Co-fondatore e CEO

Ho gestito 60 appartamenti in due città con solo 1 persona di supporto—usando Cendra internamente prima ancora di lanciarlo. Questa non è un'affermazione di marketing; è come abbiamo testato ogni flusso di lavoro.

Mumin Sahin

Co-fondatore e Lead Engineer

Costruisco i sistemi su cui i team dell'hospitality contano 24 ore su 24. Quando gli operatori scalano, la piattaforma deve tenere il passo senza intoppi—affidabilità e prestazioni sono la mia ossessione.

Ali Ozaltin

Co-fondatore e CTO

Progetto le integrazioni e i sistemi di IA che collegano Cendra a ogni PMS e canale. Il mio obiettivo: che gli operatori passino meno tempo sui problemi tecnici e più tempo a far crescere il loro business.

Costruito da operatori e ingegneri che sono passati da 1 proprietà a migliaia di annunci.

World-class customer service

We know what it's like when something breaks at 2am. That's why we built a support team that actually understands operations.

24/7 availability

Round-the-clock support when you need it most

EU + US coverage

Teams across European and American time zones

Ops expertise

Support staff who understand STR operations

High-touch onboarding

Dedicated setup assistance for every customer

24/7 availability

Round-the-clock support when you need it most

EU + US coverage

Teams across European and American time zones

Ops expertise

Support staff who understand STR operations

High-touch onboarding

Dedicated setup assistance for every customer

Prezzi allineati con l'automazione

La maggior parte degli strumenti addebita per annuncio o per messaggio. Cendra lega i prezzi al tuo tasso di automazione—quindi il nostro incentivo è renderti più automatizzato, offrendo maggior valore per ogni euro speso.

Incentivi allineati

Abbiamo successo solo quando il tuo tasso di automazione aumenta

Maggior valore creato

Più automazione significa più risparmi e ricavi—il tuo ROI aumenta man mano che avanzi

Miglioramento continuo

Lavoriamo attivamente per aumentare la tua percentuale di automazione nel tempo

Incentivi allineati

Abbiamo successo solo quando il tuo tasso di automazione aumenta

Maggior valore creato

Più automazione significa più risparmi e ricavi—il tuo ROI aumenta man mano che avanzi

Miglioramento continuo

Lavoriamo attivamente per aumentare la tua percentuale di automazione nel tempo

Esempio: Come funziona il prezzo basato sul tasso di automazione

Mese 1

65% tasso di automazione

Prezzo base

Mese 3

78% tasso di automazione

Livello superiore sbloccato, maggior valore consegnato

Mese 6

89% tasso di automazione

Livello premium con il massimo ROI

The Invisible GM toolkit

Everything an invisible General Manager does—automated, coordinated, and always on.

Guest messaging automation

AI-powered responses with customizable policies, guardrails, and brand voice. Human escalation when it matters.

Multi-channel supportPolicy complianceEscalation triggers

Operations coordination

Automated task assignment, cleaning schedules, maintenance workflows, and vendor coordination.

Task automationVendor dispatchQuality checks

Quality control follow-ups

Automated review requests, issue resolution tracking, and guest satisfaction monitoring.

Review automationIssue trackingGuest recovery

Revenue workflows

Upsell automation, early check-in/late checkout offers, and ancillary revenue capture.

Upsell triggersPricing optimizationRevenue tracking

Reporting & visibility

Real-time dashboards, automation metrics, response times, and operational KPIs.

Automation rateResponse analyticsOps metrics

Integrations

Native connections to Guesty, Hostaway, and 50+ other PMSs. Plus WhatsApp, email, SMS, and Stripe.

50+ PMS integrationsWhatsApp nativePayment processing

Guest messaging automation

AI-powered responses with customizable policies, guardrails, and brand voice. Human escalation when it matters.

Multi-channel supportPolicy complianceEscalation triggers

Operations coordination

Automated task assignment, cleaning schedules, maintenance workflows, and vendor coordination.

Task automationVendor dispatchQuality checks

Quality control follow-ups

Automated review requests, issue resolution tracking, and guest satisfaction monitoring.

Review automationIssue trackingGuest recovery

Revenue workflows

Upsell automation, early check-in/late checkout offers, and ancillary revenue capture.

Upsell triggersPricing optimizationRevenue tracking

Reporting & visibility

Real-time dashboards, automation metrics, response times, and operational KPIs.

Automation rateResponse analyticsOps metrics

Integrations

Native connections to Guesty, Hostaway, and 50+ other PMSs. Plus WhatsApp, email, SMS, and Stripe.

50+ PMS integrationsWhatsApp nativePayment processing

Recommended stacks by portfolio size

Your PMS stays. Cendra orchestrates. Conduit can complement depending on your needs.

10–49 listings

Growing operators

•Guesty or Hostaway (PMS)
•Cendra (end-to-end automation)
•Conduit optional for communications

50–199 listings

Scaling operators

•Guesty or Hostaway (PMS)
•Cendra (critical) for orchestration
•Conduit if specialized communications needed

200+ listings

Enterprise operators

•Enterprise PMS setup
•Cendra as central orchestration layer
•Conduit may run in parallel

10–49 listings

Growing operators

•Guesty or Hostaway (PMS)
•Cendra (end-to-end automation)
•Conduit optional for communications

50–199 listings

Scaling operators

•Guesty or Hostaway (PMS)
•Cendra (critical) for orchestration
•Conduit if specialized communications needed

200+ listings

Enterprise operators

•Enterprise PMS setup
•Cendra as central orchestration layer
•Conduit may run in parallel

Frequently asked questions

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