WhatsApp + Cendra AI
Meet your guests where they are. 2.8 billion people use WhatsApp—and they expect to reach you there. Full AI automation, multi-account support, and 98% open rates.
Why WhatsApp for Hospitality?
2.8 billion users. Your guests are already there. Email open rates are declining—WhatsApp delivers.
2.8B+
Monthly active users worldwide
98%
Open rate (vs 20% email)
25%
Click-through rate
180+
Countries using WhatsApp
Email Marketing Isn't Working Like It Used To
Inbox fatigue and spam filters mean your emails go unseen. WhatsApp changes everything—instant delivery, no spam folders, and guests actually read your messages.
Enterprise WhatsApp Features
Everything you need to run professional WhatsApp campaigns—templates, broadcasts, segmentation, and analytics.
Message Templates
Pre-approved templates for compliant, fast messaging. Check-in reminders, upsell offers, and booking confirmations ready to send.
Broadcast Campaigns
Send promotions to your entire guest database with consent. Target past guests with personalized offers and drive direct bookings.
Smart Segmentation
Target by guest type, stay dates, language preference, or booking value. Right message, right guest, right time.
Rich Media Messages
Images, videos, interactive buttons, location sharing. Create engaging experiences that drive action.
Scheduled Messages
Optimal delivery timing for different time zones. Pre-arrival messages sent at the perfect moment.
Analytics Dashboard
Track opens, clicks, and conversions. See which messages drive revenue and optimize your campaigns.
Turn Messages Into Revenue
WhatsApp isn't just communication—it's a revenue channel. Pre-arrival upsells, during-stay promotions, and post-stay rebookings.
Pre-Arrival Upsells
Room upgrades, breakfast packages, airport transfers—offer before guests arrive when excitement is highest.
During-Stay Offers
Spa treatments, restaurant reservations, local experiences. Reach guests instantly on their phone.
Post-Stay Engagement
Review requests, loyalty offers, rebooking incentives. Keep the relationship alive after checkout.
Flash Sales & Last-Minute
Fill empty rooms with instant WhatsApp broadcasts. 98% open rates mean your deals get seen.
Your Whole Team Is Already on WhatsApp
Cleaners, maintenance staff, vendors—they're all on WhatsApp already. Nobody wants to download another app. Keep your operations aligned without the friction.
Vendors & Contractors
Plumbers, electricians, suppliers—they respond faster on WhatsApp than email. No training needed, no new apps to install.
Business & Personal Separated
WhatsApp Business keeps work and personal life separate. Your team stays organized, and conversations stay professional.
Track AI Coordination
Your human agents can monitor every conversation Cendra AI handles—seeing how it coordinates with guests and vendors in real-time.
Zero App Fatigue
Your cleaning staff won't download yet another app. But they'll reply to WhatsApp instantly. Meet your team where they already are.
Live Operations Chat
Real coordination happening on WhatsApp
Maria (Housekeeping)
Room 304 ready for check-in ✓
Carlos (Maintenance)
AC fixed in unit 12, guest notified
Cendra AI
Coordinated late checkout for 3 rooms
Human agents can monitor and take over any AI conversation
Keep Property Owners in the Loop
Property owners want to know how their investment is performing—without calling you every day. Cendra AI answers their WhatsApp messages instantly.
Instant Maintenance Reporting
Owner reports an issue? AI creates a task, assigns the right vendor, and keeps the owner updated on resolution.
Real-Time Occupancy Info
Owners can ask who's staying, when guests arrive, and get instant answers without bothering your team.
Personal Use Availability
Owners often want to use their own property. AI shows available dates instantly and can block dates for them.
Financial Reporting on Demand
Revenue, payouts, expenses—owners get instant financial updates via WhatsApp. No spreadsheets, no calls needed.
Review & Performance Updates
How are reviews? What's the average rating? AI summarizes guest feedback and property performance trends.
Multi-Property Portfolio View
Owners with multiple properties get aggregated insights—total revenue, occupancy across all units, maintenance status.
Owner Chat Example
Real conversation on WhatsApp
Owner (John)
Light bulb broken in living room, I was there today
Cendra AI
Task created! Electrician Marco will fix it tomorrow 10-12. I'll update you when done ✓
Owner (John)
How much did I make this month?
Cendra AI
Casa Bella earned €4,250 in Dec with 85% occupancy. 3 five-star reviews. Payout: €3,820 on Jan 5 💰
Cendra knows everything about the property—answering owners instantly
Property Managers Love Owner Communication
See how property managers transformed their owner relationships with WhatsApp and Cendra AI.
"My owners used to call me 5 times a day asking about their properties. Now Cendra answers everything on WhatsApp—revenue, bookings, maintenance. I get maybe one call a week."
Maria Santos
Property Manager
42 properties in Lisbon
"The game-changer was financial reporting. Owners message asking how much they made, and Cendra instantly tells them. No spreadsheets, no monthly reports. They love it."
James Mitchell
Operations Director
120 vacation rentals in Florida
"When an owner reports a broken appliance, Cendra creates the task and coordinates with our maintenance team—all on WhatsApp. The owner gets updates without me lifting a finger."
Sophie Dubois
Founder & CEO
28 luxury villas in Côte d'Azur
WhatsApp Upsell Calculator
See how WhatsApp newsletters can boost your revenue
Total keys you sell
Typical fill rate
e.g. breakfast, spa, late checkout
Formula: Reached = rooms × occupancy × 30 nights
Need a precise forecast tailored to your property?
WhatsApp in Your Unified Inbox
The world's most popular messaging app, supercharged with AI for hospitality.
Unified Inbox
All your WhatsApp conversations in one place alongside email, SMS, and booking channel messages. Never miss a guest inquiry again.
AI-Powered Responses
Cendra understands context and responds intelligently. From check-in instructions to local recommendations—automated yet personal.
Multiple Accounts
Connect multiple WhatsApp Business accounts for different properties or brands. Manage everything from a single dashboard.
Multi-Language Support
Communicate with international guests in their preferred language. Cendra automatically detects and responds in 50+ languages.
How Does It Work?
Connect your WhatsApp Business account to Cendra and watch the magic happen. All messages flow into your unified inbox where Cendra's AI handles routine inquiries automatically.
Your team can jump in anytime for complex situations—Cendra seamlessly hands off the conversation with full context preserved.
What's Included
- WhatsApp Business API integration
- Automated pre-arrival and check-in messages
- Instant responses to common guest questions
- Rich media support (images, documents, locations)
- Message templates for quick responses
- Broadcast campaigns to past guests
- Multi-account support for portfolios
- Analytics and conversion tracking
Ready to Transform Guest Communication?
Connect WhatsApp to Cendra and start automating in minutes. Join thousands of hospitality professionals already using WhatsApp to boost revenue.
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