SOON

Smart Home

Latch + Cendra AI

Building access & smart locks

Supported Devices

Latch Device Types

Cendra connects with Latch to automate guest access and property operations across all supported device types.

Smart Lock

• Latch M
• Latch R
• Latch C

Access Reader

• Latch Intercom

Smart Lock

Latch M
Latch R
Latch C

Access Reader

Latch Intercom

Agentic AI

How I handle it — end to end

When something happens with your Latch devices, I resolve it autonomously. No calls, no coordination, no delays.

Zero human involvement

Guest locked out at 2 AM

Guest reports their code isn't working via WhatsApp

I detect the access issue in real time

I generate a new time-bound access code instantly

I send the new code to the guest via WhatsApp

I log the incident for the property manager

Guest enters the property within 60 seconds — no staff woken up

100% automated

Cleaner turnover access

Guest checks out, cleaning crew needs access for the turnover window

I detect the checkout confirmation

I generate a time-bound code valid only during the cleaning window

I send the code to the assigned cleaner automatically

I revoke the code once the cleaning window closes

Cleaners access the property on schedule — zero coordination needed

Zero human involvement

Vendor dispatched for emergency repair

I detect a maintenance issue and dispatch a plumber

I create a one-time access code for the vendor

I share the code with the vendor along with property instructions

Vendor completes the repair and leaves

I automatically revoke the code after use

Vendor access handled end-to-end — no keys, no coordination, no risk

Zero human involvement

Delivery arrives while guest is out

Delivery person buzzes the intercom, guest is away

I receive the intercom notification

I verify the expected delivery against booking context

I grant temporary access for the delivery

I notify the guest that their delivery was received

Deliveries handled seamlessly — no missed packages

Zero human involvement

Guest locked out at 2 AM

Guest reports their code isn't working via WhatsApp

I detect the access issue in real time

I generate a new time-bound access code instantly

I send the new code to the guest via WhatsApp

I log the incident for the property manager

Guest enters the property within 60 seconds — no staff woken up

100% automated

Cleaner turnover access

Guest checks out, cleaning crew needs access for the turnover window

I detect the checkout confirmation

I generate a time-bound code valid only during the cleaning window

I send the code to the assigned cleaner automatically

I revoke the code once the cleaning window closes

Cleaners access the property on schedule — zero coordination needed

Zero human involvement

Vendor dispatched for emergency repair

I detect a maintenance issue and dispatch a plumber

I create a one-time access code for the vendor

I share the code with the vendor along with property instructions

Vendor completes the repair and leaves

I automatically revoke the code after use

Vendor access handled end-to-end — no keys, no coordination, no risk

Zero human involvement

Delivery arrives while guest is out

Delivery person buzzes the intercom, guest is away

I receive the intercom notification

I verify the expected delivery against booking context

I grant temporary access for the delivery

I notify the guest that their delivery was received

Deliveries handled seamlessly — no missed packages

Access Intelligence

Three types of access codes — all automated

I generate, distribute, and revoke access codes based on context. Guests, vendors, and owners each get the right type automatically.

Time-bound

Guest stays

Auto-generated for each booking. Active only during the guest's stay window, then automatically expires.

Lifecycle

Created at booking → Active at check-in → Expired at checkout

One-time

Vendor access

Generated when I dispatch a vendor (plumber, electrician, cleaner). Automatically revoked after single use.

Lifecycle

Created at dispatch → Used once → Revoked immediately

Ongoing

Owner / staff access

Persistent codes for property owners, long-term staff, or managers. Active until manually removed.

Lifecycle

Created manually → Always active → Removed on request

Time-bound

Guest stays

Auto-generated for each booking. Active only during the guest's stay window, then automatically expires.

Lifecycle

Created at booking → Active at check-in → Expired at checkout

One-time

Vendor access

Generated when I dispatch a vendor (plumber, electrician, cleaner). Automatically revoked after single use.

Lifecycle

Created at dispatch → Used once → Revoked immediately

Ongoing

Owner / staff access

Persistent codes for property owners, long-term staff, or managers. Active until manually removed.

Lifecycle

Created manually → Always active → Removed on request

How Cendra works with Latch

Cendra connects with your Latch devices to automate guest access, monitor property conditions, and streamline operations—all from a single dashboard.

When a guest books, Cendra automatically generates access codes, schedules lock access windows, and sends instructions—no manual work required.

What's included

Automatic guest access code generation
Scheduled lock/unlock based on check-in/out
One-time vendor codes with auto-revocation
Cleaner turnover codes synced to schedule
Visitor & delivery access management
Building-wide access synced with bookings
Multi-property device management
Guest instructions via WhatsApp & SMS
Real-time device status monitoring

About Latch

Latch is a leading provider of smart lock, access reader solutions for hospitality and property management.

Visit Latch website

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