Do I need to replace my PMS to use Cendra or Breezeway?

No. Both Cendra and Breezeway are designed to work alongside your existing PMS like Guesty or Hostaway. Your PMS handles bookings; these tools handle automation and operations.

Can I use Cendra and Breezeway together?

Yes. Some operators use Cendra for orchestration and guest messaging while using Breezeway for specialized field operations. However, Cendra's operations coordination often replaces the need for Breezeway.

What's the difference between orchestration and execution?

Execution tools (like Breezeway) handle specific tasks—scheduling cleaners, tracking maintenance. Orchestration (Cendra) coordinates the full workflow: guest asks about late checkout → Cendra checks availability → creates task → confirms with guest → follows up for review.

How long does Cendra setup take?

Cendra is live on Day 1. Connect your PMS in minutes, validate your listing info and tell me which issues to handle autonomously, then watch issues auto-resolve. While competitors spend weeks training staff, I sync your messages, policies, and brand tone in hours—not weeks.

Can I control what the AI says to guests?

Absolutely. Cendra uses customizable policies, guardrails, and brand voice settings. You define what the AI can and cannot say, set escalation triggers, and maintain full control.

How does automation-rate pricing work?

Unlike per-listing or per-message pricing, Cendra's pricing is tied to your automation rate. As we help you automate more of your operations, you get better value—your savings and revenue grow faster than your costs, so your ROI increases with every step up in automation. This aligns our incentives: we only succeed when your automation improves.

What if Breezeway is already handling my ops well?

If Breezeway meets your field ops needs, you might not need to switch that part. But if you want unified orchestration—where messaging, ops, and follow-ups are coordinated in one platform—Cendra provides that layer.

Do I need to replace my PMS to use Cendra or Breezeway?

No. Both Cendra and Breezeway are designed to work alongside your existing PMS like Guesty or Hostaway. Your PMS handles bookings; these tools handle automation and operations.

Can I use Cendra and Breezeway together?

Yes. Some operators use Cendra for orchestration and guest messaging while using Breezeway for specialized field operations. However, Cendra's operations coordination often replaces the need for Breezeway.

What's the difference between orchestration and execution?

Execution tools (like Breezeway) handle specific tasks—scheduling cleaners, tracking maintenance. Orchestration (Cendra) coordinates the full workflow: guest asks about late checkout → Cendra checks availability → creates task → confirms with guest → follows up for review.

How long does Cendra setup take?

Cendra is live on Day 1. Connect your PMS in minutes, validate your listing info and tell me which issues to handle autonomously, then watch issues auto-resolve. While competitors spend weeks training staff, I sync your messages, policies, and brand tone in hours—not weeks.

Can I control what the AI says to guests?

Absolutely. Cendra uses customizable policies, guardrails, and brand voice settings. You define what the AI can and cannot say, set escalation triggers, and maintain full control.

How does automation-rate pricing work?

Unlike per-listing or per-message pricing, Cendra's pricing is tied to your automation rate. As we help you automate more of your operations, you get better value—your savings and revenue grow faster than your costs, so your ROI increases with every step up in automation. This aligns our incentives: we only succeed when your automation improves.

What if Breezeway is already handling my ops well?

If Breezeway meets your field ops needs, you might not need to switch that part. But if you want unified orchestration—where messaging, ops, and follow-ups are coordinated in one platform—Cendra provides that layer.

Cendra vs Breezeway: which is better for Guesty operators?

Q: Is Cendra just a chatbot like other messaging tools?

No. Cendra is an end-to-end digital teammate—an 'Invisible GM' that coordinates guest communication, operations workflows, escalations, and follow-ups. We don't just respond to messages; we orchestrate the entire workflow.

Both work alongside Guesty and Hostaway. The difference is scope: Cendra orchestrates end-to-end workflows; Breezeway is often positioned for operations execution.

Built by operators who scaled to 3,000+ listings

24/7 support across EU & US time zones

Pricing aligned with your automation rate

Works with Guesty

Works with Hostaway

Quick recommendation

Choose Cendra if…

You want end-to-end automation from guest message to task to follow-up
You need one platform to coordinate messaging AND operations
You want pricing aligned with your automation rate, not listing count
You're scaling and need to reduce headcount-per-listing ratio
You want 24/7 support from operators who understand your challenges

Choose Breezeway if…

You only need cleaning and maintenance task management
Your guest messaging is already handled separately
You want deep inspection and quality check features
You have a dedicated field ops team that needs specialized tools
You're not looking for end-to-end workflow orchestration

Choose Cendra if…

You want end-to-end automation from guest message to task to follow-up
You need one platform to coordinate messaging AND operations
You want pricing aligned with your automation rate, not listing count
You're scaling and need to reduce headcount-per-listing ratio
You want 24/7 support from operators who understand your challenges

Choose Breezeway if…

You only need cleaning and maintenance task management
Your guest messaging is already handled separately
You want deep inspection and quality check features
You have a dedicated field ops team that needs specialized tools
You're not looking for end-to-end workflow orchestration

What each tool is built for

Cendra

The Invisible GM — An end-to-end digital teammate that coordinates guest communication, operations workflows, escalations, and follow-ups. Not just a chatbot.

→End-to-end workflow orchestration (message → task → follow-up)
→Automation-rate measurement and continuous improvement
→Human-in-the-loop escalation with smart routing
→Built by operators who scaled to 3,000+ listings

Breezeway

The leading property care, operations, and messaging platform for vacation rentals. Focuses on automating operations with task scheduling, inspections, and field team coordination.

→Cleaning schedule management and automation
→Maintenance request tracking and dispatch
→Property inspection checklists with photo documentation
→Field team coordination and messaging tools

Cendra

The Invisible GM — An end-to-end digital teammate that coordinates guest communication, operations workflows, escalations, and follow-ups. Not just a chatbot.

→End-to-end workflow orchestration (message → task → follow-up)
→Automation-rate measurement and continuous improvement
→Human-in-the-loop escalation with smart routing
→Built by operators who scaled to 3,000+ listings

Breezeway

The leading property care, operations, and messaging platform for vacation rentals. Focuses on automating operations with task scheduling, inspections, and field team coordination.

→Cleaning schedule management and automation
→Maintenance request tracking and dispatch
→Property inspection checklists with photo documentation
→Field team coordination and messaging tools

Feature comparison

Cendra

Role in stack(Orchestration layer (Invisible GM))
End-to-end workflow (message → task → follow-up)
Automation-rate measurement + improvement loop
Guest messaging with AI
Guest messaging guardrails/policies
Cleaning scheduling
Maintenance workflows
Inspections & quality checks
Human-in-loop escalation
Upsell automation (early check-in, etc.)
Reporting & visibility
24/7 support (EU + US time zones)
Best for 10–49 listings
Best for 50–199 listings
Best for 200+ listings
Pricing aligned to automation outcomes

Breezeway

Role in stack(Operations execution tool)
End-to-end workflow (message → task → follow-up)
Automation-rate measurement + improvement loop
Guest messaging with AI
Guest messaging guardrails/policies
Cleaning scheduling
Maintenance workflows
Inspections & quality checks
Human-in-loop escalation
Upsell automation (early check-in, etc.)
Reporting & visibility
24/7 support (EU + US time zones)
Best for 10–49 listings
Best for 50–199 listings
Best for 200+ listings
Pricing aligned to automation outcomes

Feature	Cendra	Breezeway
Role in stack	Orchestration layer (Invisible GM)	Operations execution tool
End-to-end workflow (message → task → follow-up)
Automation-rate measurement + improvement loop
Guest messaging with AI
Guest messaging guardrails/policies
Cleaning scheduling
Maintenance workflows
Inspections & quality checks
Human-in-loop escalation
Upsell automation (early check-in, etc.)
Reporting & visibility
24/7 support (EU + US time zones)
Best for 10–49 listings
Best for 50–199 listings
Best for 200+ listings
Pricing aligned to automation outcomes

Nuestros Fundadores

Construido por operadores, para operadores

Cendra no se construyó en el vacío. Nuestros fundadores vivieron el caos operativo y construyeron lo que deseaban que existiera.

Can Koseoglu

Cofundador y CEO

Operé 60 apartamentos en dos ciudades con solo 1 persona de soporte—usando Cendra internamente antes de lanzarlo. Esto no es una afirmación de marketing; es cómo pusimos a prueba cada flujo de trabajo.

Can Koseoglu

Cofundador y CEO

Operé 60 apartamentos en dos ciudades con solo 1 persona de soporte—usando Cendra internamente antes de lanzarlo. Esto no es una afirmación de marketing; es cómo pusimos a prueba cada flujo de trabajo.

Mumin Sahin

Cofundador e Ingeniero Principal

Construyo los sistemas en los que los equipos de hospitalidad confían las 24 horas. Cuando los operadores escalan, la plataforma debe seguir el ritmo sin fallos—la fiabilidad y el rendimiento son mi obsesión.

Ali Ozaltin

Cofundador y CTO

Diseño las integraciones y sistemas de IA que conectan Cendra con cada PMS y canal. Mi objetivo: que los operadores pasen menos tiempo en problemas técnicos y más tiempo haciendo crecer su negocio.

Construido por operadores e ingenieros que escalaron de 1 propiedad a miles de listados.

World-class customer service

We know what it's like when something breaks at 2am. That's why we built a support team that actually understands operations.

24/7 availability

Round-the-clock support when you need it most

EU + US coverage

Teams across European and American time zones

Ops expertise

Support staff who understand STR operations

High-touch onboarding

Dedicated setup assistance for every customer

24/7 availability

Round-the-clock support when you need it most

EU + US coverage

Teams across European and American time zones

Ops expertise

Support staff who understand STR operations

High-touch onboarding

Dedicated setup assistance for every customer

Precios alineados con la automatización

La mayoría de las herramientas cobran por listado o por mensaje. Cendra vincula los precios a tu tasa de automatización—así que nuestro incentivo es hacerte más automatizado, entregando mayor valor por cada dólar gastado.

Incentivos alineados

Solo tenemos éxito cuando tu tasa de automatización sube

Mayor valor creado

Más automatización significa más ahorro e ingresos—tu ROI aumenta a medida que avanzas

Mejora continua

Trabajamos activamente para aumentar tu porcentaje de automatización con el tiempo

Incentivos alineados

Solo tenemos éxito cuando tu tasa de automatización sube

Mayor valor creado

Más automatización significa más ahorro e ingresos—tu ROI aumenta a medida que avanzas

Mejora continua

Trabajamos activamente para aumentar tu porcentaje de automatización con el tiempo

Ejemplo: Cómo funciona el precio basado en tasa de automatización

Mes 1

65% tasa de automatización

Precio base

Mes 3

78% tasa de automatización

Nivel superior desbloqueado, mayor valor entregado

Mes 6

89% tasa de automatización

Nivel premium con mayor ROI

The Invisible GM toolkit

Everything an invisible General Manager does—automated, coordinated, and always on.

Guest messaging automation

AI-powered responses with customizable policies, guardrails, and brand voice. Human escalation when it matters.

Multi-channel supportPolicy complianceEscalation triggers

Operations coordination

Automated task assignment, cleaning schedules, maintenance workflows, and vendor coordination.

Task automationVendor dispatchQuality checks

Quality control follow-ups

Automated review requests, issue resolution tracking, and guest satisfaction monitoring.

Review automationIssue trackingGuest recovery

Revenue workflows

Upsell automation, early check-in/late checkout offers, and ancillary revenue capture.

Upsell triggersPricing optimizationRevenue tracking

Reporting & visibility

Real-time dashboards, automation metrics, response times, and operational KPIs.

Automation rateResponse analyticsOps metrics

Integrations

Native connections to Guesty, Hostaway, and 50+ other PMSs. Plus WhatsApp, email, SMS, and Stripe.

50+ PMS integrationsWhatsApp nativePayment processing

Guest messaging automation

AI-powered responses with customizable policies, guardrails, and brand voice. Human escalation when it matters.

Multi-channel supportPolicy complianceEscalation triggers

Operations coordination

Automated task assignment, cleaning schedules, maintenance workflows, and vendor coordination.

Task automationVendor dispatchQuality checks

Quality control follow-ups

Automated review requests, issue resolution tracking, and guest satisfaction monitoring.

Review automationIssue trackingGuest recovery

Revenue workflows

Upsell automation, early check-in/late checkout offers, and ancillary revenue capture.

Upsell triggersPricing optimizationRevenue tracking

Reporting & visibility

Real-time dashboards, automation metrics, response times, and operational KPIs.

Automation rateResponse analyticsOps metrics

Integrations

Native connections to Guesty, Hostaway, and 50+ other PMSs. Plus WhatsApp, email, SMS, and Stripe.

50+ PMS integrationsWhatsApp nativePayment processing

Recommended stacks by portfolio size

Your PMS stays. Cendra orchestrates. Breezeway can complement depending on your needs.

10–49 listings

Growing operators

•Guesty or Hostaway (PMS)
•Cendra (end-to-end automation)
•Breezeway optional for field operations

50–199 listings

Scaling operators

•Guesty or Hostaway (PMS)
•Cendra (critical) for orchestration
•Breezeway if specialized field operations needed

200+ listings

Enterprise operators

•Enterprise PMS setup
•Cendra as central orchestration layer
•Breezeway may run in parallel

10–49 listings

Growing operators

•Guesty or Hostaway (PMS)
•Cendra (end-to-end automation)
•Breezeway optional for field operations

50–199 listings

Scaling operators

•Guesty or Hostaway (PMS)
•Cendra (critical) for orchestration
•Breezeway if specialized field operations needed

200+ listings

Enterprise operators

•Enterprise PMS setup
•Cendra as central orchestration layer
•Breezeway may run in parallel

Frequently asked questions

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